Terms and Conditions Policy
1. Appointment-only service
- All our medical services, both in general medicine and specialties, require advance appointment scheduling.
- No patients are seen without a prior appointment under any circumstances.
2. Appointment confirmation
- Appointments must be confirmed between 48 and 24 hours before the scheduled time.
- Confirmation is done automatically through our BOT or via direct WhatsApp with our administrative staff.
3. Payment policies
- We accept cash, debit/credit cards, SINPE Mobile, and bank transfers.
- Payments made in cash, SINPE, or transfer are subject to a 4% value-added tax (VAT).
- Card payments already include this VAT.
4. No-shows and penalties
- In case of not showing up for the appointment without prior notice, 50% of the total consultation value will be charged.
- This policy aims to respect our professionals' time and ensure access to appointments for other patients.
5. Medical record confidentiality
- All clinical records are stored digitally and securely.
- Our patients' medical and personal information is confidential and will be treated under the Personal Data Protection Law regulations.
6. Minor care
- We offer services for minors in specialties such as pediatrics, psychology, among others.
- Every minor must be accompanied by their parent, mother, or legal guardian.
7. Expected conduct in the clinic
- We ask all our patients and companions to maintain a respectful attitude towards medical staff, administrative staff, and other users.
- Statera Medical reserves the right to suspend care in case of offensive or disrespectful behavior.
8. Medical insurance
- We currently work with the following insurers: Pan-American Life Insurance Group (PALIG), BMI, and Salud Primero.
- It is recommended to consult with the clinic's service number beforehand.